Gambling is entertainment — and at 10wins, we intend to keep it that way. This page outlines the tools, policies, and resources we have in place to help every player in Pakistan maintain healthy habits and stay in control of their play.
The 10wins Platform is open exclusively to users aged 18 years and above — or the higher minimum age required by the operator's licensing jurisdiction. This is a non-negotiable requirement. We enforce it at registration, during identity verification, and on an ongoing basis throughout your account lifecycle.
All new accounts are subject to Know Your Customer (KYC) verification, which includes confirmation of date of birth using a valid government-issued ID such as a Pakistani CNIC, passport, or driver's licence. Accounts where age cannot be verified will be suspended until documentation is provided.
We strongly encourage parents and guardians to use device-level parental controls to prevent underage access to betting and casino platforms. If you suspect a minor has registered on 10wins, please contact our support team immediately at [email protected].
10wins provides a range of in-platform tools designed to keep you in control of your gambling activity. These tools are available at all times through your account dashboard and take effect as described below.
Set a daily, weekly, or monthly cap on how much you deposit into your 10wins account. Once a limit is active, it cannot be increased for a minimum cooling-off period, but you can reduce it instantly. This is one of the most effective tools for keeping your spending within a budget you are comfortable with — whether that is PKR 1,000 a week or PKR 25,000 a month.
A loss limit restricts the total amount you can lose over a chosen period — daily, weekly, or monthly. When your losses reach the limit you have set, betting and casino play is paused until the period resets. This tool is particularly useful if you find that chasing losses is a temptation during longer sessions.
Set a maximum session duration so that the Platform automatically reminds you — or logs you out — when your playing time reaches the limit you have chosen. Regular breaks improve decision-making and help prevent the kind of fatigue-driven betting that leads to poor choices and unnecessary losses.
Enable periodic on-screen reminders that display how long you have been playing and your net win or loss for the current session. These reality checks are a simple but powerful nudge to pause, reassess, and decide whether you want to continue — all without interrupting the session entirely unless you choose to stop.
If you feel you need a short break from gambling without committing to full self-exclusion, a cooling-off period lets you suspend your account for a defined short-term window — typically 24 hours, 7 days, or 30 days. During this period you cannot deposit, place bets, or access casino games. Pending withdrawals are not affected.
Self-exclusion is the most comprehensive tool available. Activating it closes your access to the Platform for a defined period — from six months up to five years, or permanently. Once activated, self-exclusion cannot be reversed before the chosen period ends. Your account is frozen and no marketing communications will be sent to you during the exclusion period.
Self-exclusion is a formal request to close your access to the 10wins Platform for a set period. It is designed for players who recognise that gambling has become a problem and want a robust barrier between themselves and the Platform — not just a temporary pause.
Once self-exclusion is activated, your account is immediately suspended. You will not be able to log in, deposit, place bets, or access any games. Any funds in your account will remain available for withdrawal through our support team after identity verification. No promotional or marketing communications will be sent to you for the duration of the exclusion.
To activate self-exclusion, contact our support team via live chat on the account dashboard or email [email protected] with the subject line "Self-Exclusion Request." Our team will process your request promptly — typically within one hour of receipt during business hours.
Choose the duration that fits your situation. All periods are irrevocable once set.
After your chosen period ends, account reinstatement requires a formal written request plus a 7-day waiting period, a responsible gambling review, and identity re-verification.
Setting responsible gambling limits on 10wins takes under two minutes. Follow these steps to get your safeguards in place before your next session.
Access your 10wins account from the homepage. Make sure you are on the verified, secure Platform — look for the padlock in your browser address bar.
Click your profile icon in the top-right corner of the dashboard, then select "Responsible Gambling" or "Safe Play" from the dropdown menu.
Select the tool you want to activate — deposit limit, loss limit, session time limit, reality check, cooling-off period, or self-exclusion.
Enter the amount or duration you want to apply. For financial limits, specify the period (daily, weekly, or monthly) and the PKR amount. Review the summary carefully before confirming.
Click "Confirm" to activate the limit. Reductions and exclusions take effect immediately. Increases require the full cooling-off period to elapse before they apply.
If you experience any difficulty setting a limit or want to activate self-exclusion urgently, contact our 24/7 support team via live chat — the fastest route to getting safeguards in place immediately.
Problem gambling does not always look the same. It can develop gradually, and many players do not recognise the warning signs until gambling has already begun to affect other areas of their life. The indicators listed here are not a clinical diagnosis — they are prompts to pause and reflect honestly about your relationship with gambling.
If you recognise three or more of these signs in your own behaviour — or if someone close to you has raised concerns — we strongly encourage you to use 10wins' safe play tools, take a cooling-off period, or reach out for support. Acknowledging the issue early makes it significantly easier to address.
Chasing losses — Continuing to gamble specifically to recover money you have already lost, often escalating your bets in the process.
Gambling beyond your means — Spending more than you can comfortably afford to lose, including money set aside for rent, bills, groceries, or family expenses.
Unable to stop — Finding it difficult or impossible to walk away once you have started a session, even when you had intended to play for only a short time.
Neglecting responsibilities — Missing work, neglecting family commitments, or withdrawing from social activities in Karachi, Lahore, Islamabad, or wherever you are — because of gambling.
Borrowing to gamble — Taking loans, using credit cards, or asking family and friends for money specifically to fund gambling activity.
Concealing gambling activity — Hiding the extent of your gambling from family members, lying about how much time or money you have spent on the Platform.
Gambling to escape — Using gambling primarily as a way to cope with stress, anxiety, depression, or problems in other areas of your life rather than as entertainment.
Mood dependent on outcomes — Experiencing significant distress, irritability, or mood swings tied directly to gambling wins and losses rather than other life events.
Preoccupation with gambling — Thinking about gambling constantly — planning the next session, replaying past bets, or calculating future winnings — even while engaged in other activities.
The following questions are for personal reflection only. They are not a clinical tool. If you answer "yes" to several of them, consider using 10wins' safe play tools or reaching out to a support resource.
Have you ever gambled more than you planned to in a single session?
Have you ever felt the urge to win back money you had lost?
Have you ever missed work, study, or family time because of gambling?
Have you ever borrowed money or sold something to fund gambling?
Have you ever felt anxious, irritable, or restless when not gambling?
Have you ever hidden your gambling activity or losses from someone close to you?
Have you ever gambled to escape problems or to relieve feelings of stress or sadness?
Have you ever felt that gambling was negatively affecting your finances or relationships?
If you or someone you know is struggling with gambling-related harm, support is available. The resources listed below are text references only — please search for them independently to locate current contact details.
Our 24/7 support team can guide you to the right safe play tool or help you activate self-exclusion immediately. Reach us via live chat in the account dashboard.
Gamblers Anonymous is an international support fellowship with a 12-step programme for people with gambling problems. Local groups may be available in major Pakistani cities. Search online for current meeting details.
Problem gambling is often linked to mental health challenges. If you are experiencing anxiety, depression, or emotional distress, consider reaching out to a qualified mental health professional in your city.
Gambling harm often affects families. If a loved one's gambling is causing concern, Gam-Anon (a support group for those affected by a loved one's gambling) may be a useful resource to explore.
Responsible gambling is not a checkbox for 10wins — it is a core part of how we operate. Here is what we commit to on behalf of every player on the Platform.
We verify the age and identity of every player before any funds can be withdrawn. Suspected underage accounts are suspended immediately and investigated. We do not allow any exemptions to the 18+ minimum age requirement.
Our platform actively monitors for behavioural patterns associated with problem gambling — such as rapid escalation in bet sizes, extended unbroken sessions, and frequent deposit cycling. Where such patterns are detected, we may reach out proactively.
We do not target players who are self-excluded, on a cooling-off period, or who have activated significant responsible gambling limits with promotional marketing. Players who have raised responsible gambling concerns are removed from all marketing lists.
Gambling at 10wins is meant to be enjoyable entertainment. Set your limits, know your boundaries, and explore the Platform with confidence. If you ever need support, our team is here around the clock.