These Terms & Conditions govern your access to and use of the 10wins platform. Please read them carefully before registering an account or placing any bets. By using 10wins, you confirm that you have read, understood, and agreed to these terms in full.
These Terms and Conditions (hereinafter referred to as "the Terms", "these Terms", or "the Agreement") constitute a legally binding agreement between you (the "User", "you", or "your") and 10wins (the "Platform", "Operator", "we", "us", or "our"), governing your access to and use of the website located at 10wins.cam and all associated services, features, content, and functionality offered therein (collectively, the "Services").
10wins operates as an online betting and casino platform. The Platform offers sports betting markets — including but not limited to Pakistan cricket, PSL T20 tournaments, ICC international fixtures, football, UFC, and virtual sports — as well as live casino games, video slots, crash games, and other gaming products.
These Terms are intended to be read alongside the Platform's Privacy Policy and Responsible Gambling Policy, each of which forms part of the overall agreement between the User and the Operator. In the event of any conflict between these Terms and any other document, these Terms shall prevail unless expressly stated otherwise.
For the purposes of these Terms, the following definitions apply:
| "Account" | The registered user account created by a User on the 10wins Platform, through which all Services are accessed. |
| "Balance" | The total funds held in a User's Account at any given time, inclusive of real-money deposits and any applicable bonus funds as separately tracked. |
| "Bonus Funds" | Promotional credits awarded to a User subject to wagering requirements and other conditions set out in the applicable promotion terms. |
| "KYC" | Know Your Customer verification — the process by which the Operator verifies the identity, age, and payment method of a User prior to processing withdrawals or at any other time required. |
| "Services" | All betting, gaming, account management, support, and informational features available on the 10wins Platform. |
| "Wagering Requirement" | The minimum total value of bets that must be placed using Bonus Funds before those funds or associated winnings become eligible for withdrawal. |
| "PKR" | Pakistani Rupee — the primary displayed currency for Pakistani users of the Platform. |
| "Prohibited Jurisdiction" | Any country or territory in which the use of the Platform is restricted or prohibited by applicable law. |
By accessing the Platform, creating an Account, or using any of the Services — including browsing informational content — you acknowledge that you have read, understood, and irrevocably agree to be bound by these Terms in their entirety.
If you do not agree with any part of these Terms, you must immediately cease accessing and using the Platform. Continued use of the Platform following any update to these Terms constitutes acceptance of the revised Terms.
To register and maintain an Account on 10wins, you must at all times satisfy all of the following eligibility requirements:
The Operator reserves the right to request documentation at any time to verify eligibility. Users who cannot or will not provide satisfactory documentation may have their Account suspended pending resolution.
Each User is permitted to hold one Account only. Operating multiple simultaneous Accounts — whether under the same name, email address, device, IP address, or payment method — is strictly prohibited and constitutes a material breach of these Terms. The Operator may, upon detection of duplicate Accounts, close all associated Accounts and withhold any pending or accrued balances pending investigation.
You are required to provide accurate, complete, and current information at the point of registration and to maintain the accuracy of your Account details at all times. This includes, but is not limited to, your full legal name, date of birth, residential address, email address, and phone number. Providing false or misleading information constitutes a breach of these Terms and may result in Account closure.
You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. The Operator recommends enabling two-factor authentication where available. You must notify the support team immediately at [email protected] if you suspect any unauthorised access to your Account. The Operator shall not be liable for any losses arising from your failure to maintain adequate Account security.
Pakistani users may hold their Account Balance in PKR where this option is available in the cashier. Currency availability is subject to the Operator's current cashier configuration. Once selected, the Account currency may not be changed without contacting the support team.
The Operator is required to conduct identity and payment verification as part of its Know Your Customer (KYC) obligations. KYC verification is mandatory before any withdrawal is processed and may be requested at any other time at the Operator's discretion.
Documents typically required for KYC verification include:
KYC documents are handled with strict confidentiality and used solely for identity verification and fraud-prevention purposes, as detailed in the Privacy Policy. The Operator reserves the right to suspend withdrawals pending the satisfactory completion of KYC verification.
Deposits may be made using the payment methods currently available in the Platform's cashier. Methods available to Pakistani users may include familiar options such as bank transfers (including HBL, UBL, Meezan Bank, and Bank Alfalah), mobile wallet services, and cryptocurrency (BTC, USDT). The availability of any specific method is subject to change without prior notice and is confirmed in the live cashier at the time of transaction.
Minimum deposit amounts are as displayed in the cashier and may vary by payment method. Deposits are credited to your Account Balance upon confirmed receipt by the Operator's payment processor. The Operator is not responsible for delays caused by your payment provider.
Withdrawal requests are processed subject to satisfactory completion of KYC verification, compliance with these Terms, and the absence of any outstanding wagering requirements attached to Bonus Funds. The Operator targets processing of withdrawal requests within a reasonable timeframe, but provides no guarantee of specific processing durations as these are partially determined by third-party payment processors.
The Operator reserves the right to request additional verification documentation before processing any withdrawal. Maximum withdrawal limits may apply and are as stated in the cashier or applicable promotion terms.
The Platform operates in compliance with applicable anti-money laundering (AML) regulations. Withdrawals must be made to the same payment method used for deposits wherever technically possible. The Operator may request source-of-funds documentation for large transactions. Any suspected fraudulent, money-laundering, or abusive activity will be reported to the appropriate authorities and may result in immediate Account suspension and fund seizure.
All bonuses and promotional offers made available through the Platform are subject to specific terms and conditions published alongside each offer. In the event of any conflict between those specific terms and these general Terms, the specific promotional terms shall prevail with respect to that offer only.
Bonus Funds are subject to wagering requirements before they or any associated winnings may be withdrawn. The applicable wagering multiplier, eligible games, game contribution percentages, maximum permitted bet size during bonus play, and expiry period will be clearly stated in the offer terms. As an illustrative example only: a bonus with a 30× wagering requirement applied to a PKR 5,000 bonus would require PKR 150,000 in total qualifying wagers before withdrawal eligibility is reached. Actual requirements are as stated in individual offer terms.
The following conduct constitutes bonus abuse and is strictly prohibited:
The Operator reserves the right to void bonuses and any associated winnings, and to close Accounts, where bonus abuse is detected.
Bonus Funds that are not used within the validity period specified in the offer terms will expire and be removed from the Account Balance without compensation. It is the User's responsibility to be aware of applicable expiry dates.
All sports bets are placed at the odds displayed at the time of bet confirmation. Once confirmed, bets cannot be cancelled or amended except where expressly permitted by the Platform's in-play cash-out feature (where available). The settlement of bets is subject to the official results of the relevant sporting authority. In the event of a dispute regarding settlement, the Operator's decision shall be final, subject to the formal complaints procedure.
Cricket markets — including PSL T20 fixtures, ICC tournaments, and bilateral series — are settled in accordance with the official scorecard published by the relevant governing body. References to Pakistan cricket, PSL, or ICC on this Platform are for sports-context purposes only; 10wins has no official affiliation with PCB, PSL, ICC, or any cricket team or player.
Each game in the 10wins casino library is governed by its own rules and paytable, accessible within the game interface. RTP figures displayed on the Platform are theoretical and based on extended statistical play — individual sessions may vary significantly. Progressive jackpot games have additional rules governing jackpot eligibility and payout procedures.
In the event of a technical malfunction, system error, or incorrect odds display, the Operator reserves the right to void affected bets or game rounds. No liability shall attach to the Operator for losses caused by genuine technical failures or display errors. The principle that "pays in error, pays in full" does not apply on this Platform.
10wins is committed to promoting responsible gambling practices. The Platform provides tools including deposit limits, loss limits, session time reminders, and self-exclusion to help Users manage their gambling activity. Users are strongly encouraged to make use of these tools.
If you believe that your gambling has become problematic, you should:
The Platform does not accept bets from users who have self-excluded, and any attempt to circumvent a self-exclusion by registering a new Account constitutes a breach of these Terms.
Users of the Platform are strictly prohibited from engaging in any of the following:
Engagement in any Prohibited Conduct may result in immediate Account suspension or permanent closure, withholding of Account Balance pending investigation, and reporting to relevant authorities where legally required.
The Operator reserves the right to suspend or permanently close any Account, with or without prior notice, where it has reasonable grounds to believe that: the User has breached these Terms; the Account has been used for fraudulent or illegal activity; the User does not meet eligibility requirements; or the continued operation of the Account presents a regulatory, legal, or commercial risk to the Operator.
Users may request the closure of their Account at any time by contacting the support team. Before closure is processed, any outstanding wagering requirements attached to Bonus Funds must be resolved in accordance with the applicable promotion terms. Real-money balances will be returned to the User via the original deposit method following satisfactory KYC verification.
An Account that remains inactive (no login activity) for a period as specified in the Platform's current operational policy may be classified as dormant. Dormant Account policies, including any applicable administration fees or balance reductions after an extended period of inactivity, are as stated in the Operator's current published policy. Users will be notified by email prior to any dormancy fees being applied.
All content on the 10wins Platform — including but not limited to text, graphics, logos, icons, images, audio clips, game titles, software, and the overall design and compilation of the Platform — is the property of the Operator or its content licensors and is protected by applicable intellectual property laws.
Users are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial purposes only. This licence does not permit the reproduction, redistribution, modification, scraping, or commercial exploitation of any Platform content without prior written authorisation from the Operator.
To the maximum extent permitted by applicable law, the Operator shall not be liable for:
The Platform is provided on an "as-is" and "as-available" basis without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Gambling involves financial risk, and all Users acknowledge this risk by using the Platform.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which the Operator holds its gaming licence. Users agree that any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction, to the extent permitted by applicable law.
Before initiating any formal dispute, Users are encouraged to contact the support team to seek an informal resolution. The Operator commits to responding to formal complaints within a reasonable timeframe and to handling all disputes fairly and transparently.
The Operator reserves the right to amend, update, or replace these Terms at any time. Where changes are material, the Operator will make reasonable efforts to notify registered Users by email or by a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.
Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the updated Terms. If you do not agree to any amendment, you must cease using the Platform and may request Account closure in accordance with Section 12.
If you have any questions, concerns, or complaints relating to these Terms & Conditions, please contact the 10wins support team using the following details:
Support Email:
[email protected]Live Chat:
Available via the account dashboard, 24 hours a day, 7 days a week, as per operator information. First response typically under 5 minutes. For formal complaints, we recommend using email to maintain a written record.
All contact details above are plain-text references only. Email addresses are not clickable links. Please do not include sensitive personal data such as your full CNIC number or financial details in initial support enquiries.
These cards summarise the most important points from the full Terms & Conditions. They do not replace the full document — please read the complete Terms above.
This Platform is strictly for users aged 18 years and above, or the higher minimum age required by the operator's license jurisdiction. Age verification is conducted during KYC. Minors are prohibited from using any part of the Platform.
Each user may hold only one Account on 10wins. Duplicate Accounts are prohibited and may result in closure of all associated Accounts and withholding of balances pending investigation.
All bonuses are subject to wagering requirements before withdrawal. Maximum bet limits apply during bonus play. Bonus expiry periods and game contribution percentages are stated in individual offer terms — always read them before opting in.
Identity verification using valid photo ID (such as a Pakistani CNIC), proof of address, and payment method confirmation is mandatory before any withdrawal is processed. Documents are handled confidentially per our Privacy Policy.
The Prevention of Gambling Act, 1977 applies in Pakistan. 10wins is not endorsed by any Pakistani authority. Users are responsible for their own legal compliance. This is not legal advice — consult a legal professional if unsure.
Deposit limits, loss limits, session time reminders, and self-exclusion are all available. If gambling is causing harm, contact support to activate self-exclusion immediately. Full guidance is available on our Responsible Gambling page.
Now that you have read the Terms & Conditions, visit the homepage to explore the full 10wins experience — or review our other policy pages to build a complete picture before you start.